Press Box Grill

Consuella Davis 5 months ago

soo i order the brisket tacos.. let’s just say my boyfriend had to give me the rest of his food. You can’t exchange the plate for a different meal or get a refund apparently. The best thing on the plate was the rice and beans.. the beans is basically red beans and rice ( a louisiana staple, after crawfish) nevertheless the atmosphere is there! I got a martini.. the drink taste really ashy.. dry? ion know if that makes sense but it’s… nice in here.. it’s cute a cute vibe.. pluckers would’ve been a better choice tho.

Yasmin habibti a month ago

On Friday, May 8, 2026, I experienced unacceptable treatment from the staff and ownership of Press Box Grill. After calling to correct an online order error (Chicken Fried Steak instead of the Chicken Fried Chicken I have ordered in the past), the host, Caitlin, screamed at me over the phone so loudly that bystanders could hear her. I explained that I had a migraine the whole day and that I did not intend on buying a plate of Chicken Fried Steak but wanted to buy the Chicken Fried Chicken plate instead. I returned the untouched food in person to resolve the issue. The owner refused to apologize for Caitlin's abusive behavior or hold her accountable. When I asked how they deal with issues involving customers placing an order in error, he ignored me. When I asked him how he could support Caitlin's ongoing, inappropriate behavior, he dismissed the issue. This was not my first interaction with Caitlin. Both Caitlin and the owner claimed they "have nothing to do" with their online orders and refused to allow me to purchase the correct item or facilitate an exchange. It is a predatory practice to accept payment via a website but refuse any accountability for the fulfillment of those orders. The entire time I intended to work with them, but both parties disrespected me in front of others. It was bad practice when the owner refused a refund or the exchange that I myself initially wanted, retaining my $21+ and forcing me to leave with food I could not consume. I told him that Caitlin repeatedly yelled at me on the phone but told me to call "Cat" the following day. I told the owner, however, that since he is the owner of the business, Cat would probably not refund me my money. He had nothing to say. When I told him that I wanted to buy the chicken plate instead, he still refused to work with me. While not obligated to be courteous or considerate, he must treat others with respect, which like Caitlin, he intentionally failed to do. The business profited from me, but I was unable to eat what I intended to order. Caitlin and the owner both escalated the issue in ways that could have been prevented. Moreover, the owner seemed visibly intoxicated and admitted to consuming alcohol. He placed an empty glass of wine on a table to his right during the interaction. The alcohol may have impaired his judgment. Running a business while intoxicated poses a significant safety and professional concern to the public. That type of irresponsible, unethical, and unprofessional conduct should not be tolerated, even if it is by the owner himself.

Brian Urmanski 5 months ago

Been in the downtown area for a few weeks for work and I’ve come back here several times. Had the blackened salmon and the pork chop. In my opinion, they are the best deal in all of downtown Dallas and they taste damn good. Happy hour drinks specials are great too, very friendly service.

Veronica Rodriguez 5 months ago

So grateful that Press Box in Dallas was open during today’s winter storm. I really needed to get out of my apartment, and this was exactly the right spot. Great atmosphere, comforting food, and even better service. Jose and Pepe were the absolute best — welcoming, attentive, and genuinely kind. They made a dreary storm day feel a lot brighter. If you’re looking for a place that feels friendly and familiar when you need it most, this is it. Highly recommend!

Eric Rojas 4 months ago

I love the servers and bartenders here. They are magic and make lunch fun during the week. Daily specials are amazing and their menu options are amazing. Not one bad thing on the menu. Everything is delicious